Customer Experience Specialist

Permanent employee, Full-time · San Diego, Remote USA

Main Purpose

The Customer & Sales Experience position is responsible for customer satisfaction and support, following up with customers, inputting and completing orders, and inputting sales leads. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly, thoroughly, and according to procedure.

Also responsible for developing, maintaining, and interacting primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers to increase sales of our products and/or services.
Reporting to: Customer Experience Manager

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions/activities.
Provide quality service and support in a variety of areas including, but not limited to placing orders, ETDs/Lead times and product and services.
Troubleshoot customer issues over the phone and electronic methods.
Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.
Contact existing customer through, but not limited to, phone calls, email, mailings, fax and seminars to communicate opportunities to extend initiatives with the company.
Conduct selling efforts as needed.
Facilitate new processes, tools, communications, training, and methodologies to ensure sales program's success across teams and departments throughout the company.
Serve with other departmental management to facilitate relationships among members of these various departments and locations to achieve the organization's goals and objectives.
Ensure reporting and communications is frequent and bi-directional.
Identify revenue opportunities within customers' communities through communications and other activities as needed.
Call prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
Keeps management informedof all activity, including timely preparation of reports.
Establish credibility throughout the organization as an effective developer of solutions to business challenges.

Desirable Qualifications and Skills

Qualifications/Skills:

High School Diploma or equivalent education and/or experience.
Minimum 2 years of customer service experience.

Competencies:

Collaboration Skills
Customer / Client Focus
Ethical Conduct
Initiative
Results Driven
Time Management

Location

USA

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About us

At Taoglas we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.

About us
We tackle real-world engineering challenges faced during the development of complex RF and wireless systems. Our antennas, advanced IoT components, and custom design services are the building blocks you need to bring connectivity solutions to market on time, the first time.

Since our foundation in 2004, we have grown from our heritage in antennas to having engineering resources, state-of-the-art test chambers, and pre-certification centers around the world. Our global team works obsessively to deliver an uninterrupted supply chain for rapid local delivery and seamless support internationally.
Our commitment to continuous innovation, proactive customer service, and quality you can trust builds partnerships that don’t end with a single IoT component. We engineer solutions that deliver long-term peace of mind to our customers and colleagues, creating time and space to work together to advance global connectivity.

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We are looking forward to hearing from you!

Thank you for your interest in Taoglas! Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@taoglas.com